Shipping policy
SHIPPING POLICY
Thank you for shopping with OFF CAMERA CULTURE. We aim to deliver your order safely and as quickly as possible.
1. Order Processing Time
- Orders are processed within (Processing Time) after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, festive seasons, or high-demand periods, processing may take longer.
2. Shipping Methods
We deliver using trusted courier partners.
Available shipping methods may include:
- Standard Shipping
- Express Shipping (if available)
The available shipping option will be displayed during checkout.
3. Shipping Charges
Shipping charges are calculated during checkout.
Example:
- Standard Shipping
- Express Shipping
- Free Shipping on orders above ₹(Amount)
4. Return Shipping Costs
If the return is due to:
Our Error (No Cost to You)
- Wrong product shipped
- Damaged product
- Manufacturing defect
- Incorrect size sent by us
We will bear the return shipping cost.
If the return is due to:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
- Accidental order
The customer may be responsible for the return shipping charges unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation email
- Tracking number
- Courier partner details
You can use the tracking number to monitor your shipment.